CIE, Chime’s Insight and Engagement Group, today announced the appointment of Pam Clark, a seasoned client-side research professional who joins Opinion Leader as a Research Director. She will further strengthen the large quantitative Financial Services Practice at the Division with her specialism in customer experience.
Clark brings a wealth of knowledge to the Group, having most recently worked at Post Office Ltd where she held a number of senior positions including Head of Customer Strategy, a role that included customer segmentation, complaints monitoring, and market & competitor intelligence. Prior to this, she held key positions at PwC and Midland Bank/HSBC.
Clark is a strategic communications expert and in addition to her research expertise, has a particular strength in financial services expertise gained through her accounting and corporate finance background.
Crispin Beale, Chief Executive of CIE, commented:
CIE is experiencing an unprecedented period of growth and expansion, and we need best-in-class people to help deliver expertise to our broad range of clients. Pam’s background and experience – in particular her strength in financial services and customer experience - is a great fit with the business. She is an extremely talented individual and we’re delighted to have her on board.
Clark commented on the appointment:
I am very excited by the prospect of joining CIE and using my experience to help some of the world’s leading brands. It’s great to be part of a growing business that is already exceeding expectations in this tough economical climate, and I look forward to working with Crispin and the team.